Shipping Policy

Thank you for visiting and shopping at TLC Creations.​ 

 

Following are the terms and conditions that constitute our Shipping Policy.

All orders are processed within 2-3 business days. Orders are not shipped or delivered on Sundays or Bank Holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping charges for your order will be calculated and displayed at checkout.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

TLC Creations​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Refund & Returns Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@tlccreations.co.uk with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect.

 

If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Payment Methods

We currently accept the following payment methods:

All major UK Credit and Debit Cards

Paypal

BACS Transfer

Cash on Collection/Delivery (applicable for local delivery within 10 miles of TLC Creations location)

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